This policy explains the cancellation, refund, and withdrawal standards for community activities, event application features, gym SaaS, and digital operation services provided by Camtown Co., Ltd. through Rxd Today. If a product or service page states separate refund terms, those specific terms may apply first.

1. Community Activity Refund Standards

For community activities that require schedule coordination, participant confirmation, partner coordination, or on-site preparation, the following refund standards apply based on the start date shown on the product page or pre-payment notice. If a specific activity states different included items, confirmation steps, or cancellation timing, those activity-specific terms apply first.

Cancellation received

Refund standard

Up to 10 days before the start date

Full refund

From 10 days to 5 days before the start date

70% refund

From 5 days to 3 days before the start date

50% refund

From 3 days before the start date through the start date

Non-refundable

The cancellation receipt date is the date your cancellation request reaches customer support.
After participation is confirmed, cancellation fees may reflect partner coordination or on-site preparation that has already been arranged.
If an activity is canceled due to company responsibility, force majeure, or failure to meet the minimum participant count, the full payment amount will be refunded.
No-shows or unused services after the start date may be non-refundable.

2. Digital Operation Service Refund Standards

Gym SaaS, online coaching, and operation tools may be provided as monthly subscriptions, fixed-period passes, or one-time purchases depending on the product. If a free trial is provided, the service may automatically convert to a paid service using the registered payment method after the trial period ends. The conversion status and scheduled payment date are provided during payment method registration or application.

When a recurring subscription is canceled, renewal stops from the next payment date.
Monthly service periods that have already started are generally non-refundable.
If duplicate billing, incorrect billing, service non-provision, major outages, or other company-responsible causes are confirmed, we may provide a refund or credit.
Plan upgrades may be applied immediately or handled through prorated adjustment. The exact timing follows the payment screen or separate notice.
Plan downgrades generally apply from the next payment date.
If payment fails, we may contact you through the registered contact information. Service access may be limited if payment is not completed.

3. Refund Process

Submit refund or cancellation requests by customer support email or 1:1 inquiry.
Within 2-3 business days after receipt, we will inform you whether cancellation is available and the expected refund amount.
Approved refunds are generally processed to the original payment method.
Depending on the card issuer or payment provider, it may take 3-7 business days for the cancellation to appear.

4. Customer Support

Email: kimkr@rxd.today
Phone: 0502-1936-0804
Operator: Camtown Co., Ltd.